Refund Policy
We want you to love your Glamye purchase! If you're not completely satisfied, we offer a 30-day money-back guarantee on all our products.
Returns & Conditions
Return Window:
30 days from the date of delivery.
Product Condition:
Items must be:
- Unused
- Returned in the original packaging
- Include all accessories, inserts, and documentation
Non-Returnable Items:
For hygiene and safety reasons, certain personal care or beauty items may not be eligible for return once opened or used.
Refund Process:
Once your return is received and inspected, your refund will be processed to the original payment method. Please allow 5–10 business days for the refund to appear in your account.
What is your warranty policy?
The Glamye Guarantee
At Glamye, customer satisfaction is our top priority. We proudly stand behind the quality of our products and offer a limited warranty coverage of up to 24 months on eligible items.
Warranty Coverage Includes:
- Manufacturing defects
- Faulty workmanship
- Product malfunctions under normal usage
Warranty Does Not Cover:
- Damage caused by misuse or accidents
- Normal wear and tear
- Unauthorized modifications or repairs
If you experience any issues with your product, please contact our Customer Support Team with your order details and photos/videos of the issue.
How do I start a return?
If you've purchased a product directly from Glamye, you can start the automated return process through our Returns Portal or contact our Customer Support Team for assistance.
If your product was purchased through a third-party retailer or marketplace, please contact the original seller directly or reach out to our support team for guidance.
Do you accept orders over the phone?
For security reasons, Glamye does not accept payments or orders over the phone.
All orders must be placed directly through our website.
Do you accept installment payments or offer any flexi pay option?
Yes! Glamye offers flexible payment options through Afterpay.
Afterpay allows you to buy now and pay later through easy installment payments spread over time.
Have other unanswered questions about Afterpay?
Afterpay provides tools to help you manage your account, including:
- Tracking payments
- Managing refunds
- Viewing payment schedules
Please visit the official Afterpay support center for additional assistance.
How do I select “Afterpay” as a payment method?
At checkout on the Glamye website:
- Click Continue to Payment
- Select Afterpay from the available payment methods
- Follow the on-screen instructions to complete your purchase
How do I set up my Afterpay account?
- Select Afterpay during checkout
- Sign up through the Afterpay website or mobile app
- Enter your details and agree to the terms and conditions
- Once approved, you can complete your purchase using Afterpay
How long does it take to process a refund?
Once your refund is processed, you will receive a confirmation email from Afterpay detailing:
- The refunded amount
- Any adjustments made to your payment schedule
Refunds are usually applied starting from your final installment backward.
Is Afterpay free to use?
Yes, Afterpay is free to use when payments are made on time.
There are:
- No upfront fees
- No interest charges
Late fees may apply if scheduled payments are missed.
What are the eligibility requirements for Afterpay?
To use Afterpay, you must:
- Be at least 18 years old
- Have a valid email address and phone number
- Have a valid debit or credit card
- Live in a country where Afterpay is available
What if I don't have an Afterpay account?
No problem!
Simply select Afterpay at checkout and you’ll be guided through the quick account setup process.
What is Afterpay and how do I use it?
Afterpay is a Buy Now, Pay Later service that lets you split your purchase into smaller interest-free payments over time.
To use it:
- Choose Afterpay at checkout
- Complete the approval process
- Pay according to your selected installment schedule
What is my payment schedule with Afterpay?
With Afterpay Pay-in-4:
- Your purchase is divided into four equal installments
- The first payment is charged at checkout
- Remaining payments are automatically deducted every two weeks
When will my first payment be taken?
Afterpay offers flexible repayment options depending on your plan.
Option 1: Pay Monthly
Payments are charged monthly on your scheduled due date.
Option 2: Pay-in-4
The first installment is charged immediately at checkout, with remaining payments due every two weeks.
Your full payment schedule will be available in your Afterpay account.
When will my order be shipped if I use Afterpay?
Orders placed using Afterpay are processed and shipped just like any other order.
Shipping timelines remain the same regardless of the payment method used.
When will the refund show up on my transaction record?
Refund processing times can vary depending on:
- Your bank
- Payment provider
- Afterpay processing times
In most cases, refunds appear within a few business days after processing.
Why is my Afterpay order being declined?
An Afterpay transaction may be declined due to:
- Insufficient funds
- Missed previous payments
- Order amount limits
- Account verification issues
For more details, please contact Afterpay Support directly.