Refund Policy

We want you to love your Glamye purchase! If you're not completely satisfied, we offer a 30-day money-back guarantee on all our products.

Returns & Conditions

Return Window:
30 days from the date of delivery.

Received a Damaged or Incorrect Order?
 If your order arrives damaged, incorrect, or with missing items, please contact us within 48 hours of delivery so we can investigate and assist you promptly.

Product Condition:
Items must be:

  • Unused
  • Returned in the original packaging
  • Include all accessories, inserts, and documentation

Non-Returnable Items:
For hygiene and safety reasons, certain personal care or beauty items may not be eligible for return once opened or used.

Refund Process:
Once your return is received and inspected, your refund will be processed to the original payment method. Please allow 5–10 business days for the refund to appear in your account.

What is your warranty policy?

The Glamye Guarantee

At Glamye, customer satisfaction is our top priority. We proudly stand behind the quality of our products and offer a limited warranty coverage of up to 24 months on eligible items.

Warranty Coverage Includes:

  • Manufacturing defects
  • Faulty workmanship
  • Product malfunctions under normal usage

Warranty Does Not Cover:

  • Damage caused by misuse or accidents
  • Normal wear and tear
  • Unauthorized modifications or repairs

If you experience any issues with your product, please contact our Customer Support Team with your order details and photos/videos of the issue.

How do I start a return?

If you've purchased a product directly from Glamye, you can start the automated return process through our Returns Portal or contact our Customer Support Team for assistance.

If your product was purchased through a third-party retailer or marketplace, please contact the original seller directly or reach out to our support team for guidance.

Do you accept orders over the phone?

For security reasons, Glamye does not accept payments or orders over the phone.
All orders must be placed directly through our website.

Do you accept installment payments or offer any flexible payment options?

At this time, Glamye does not offer installment or Buy Now, Pay Later payment options. We currently accept secure payments through Apple Pay and PayPal, providing a fast, convenient, and secure checkout experience.

How do I select Apple Pay or PayPal as a payment method?

At checkout on the Glamye website:

  • Click Continue to Payment.

  • Select Apple Pay or PayPal from the available payment methods.

  • Follow the on-screen instructions to complete your purchase securely.

How do I set up my Apple Pay or PayPal account?

Apple Pay

  • Open the Wallet app on your compatible Apple device.

  • Add a valid debit or credit card.

  • Verify your card with your bank if required.

  • Once your card is set up, you can select Apple Pay during checkout.

PayPal

  • Visit the PayPal website or download the PayPal app.

  • Create a free account.

  • Link your preferred debit card, credit card, or bank account.

  • Once your account is set up, you can choose PayPal during checkout.

How long does it take to process a refund?

Once your refund has been approved and processed by Glamye, it will be returned to your original payment method.

  • Apple Pay: Refunds are credited back to the card linked to your Apple Pay account.

  • PayPal: Refunds are credited to your PayPal balance or the original payment method used, depending on PayPal's processing.

Refunds typically appear within 5–10 business days, although processing times may vary depending on your bank or payment provider.

Is Apple Pay or PayPal free to use?

Yes. Apple Pay and PayPal do not charge customers additional fees for making purchases through Glamye.

Please note that your bank or payment provider may have its own terms and fees, and any optional PayPal financing services are subject to PayPal's terms and eligibility requirements.

What are the eligibility requirements for Apple Pay and PayPal?

Apple Pay

To use Apple Pay, you must:

  • Have a compatible Apple device.

  • Sign in with your Apple Account.

  • Add a valid debit or credit card to Apple Wallet.

  • Use Apple Pay in a country or region where it is supported.

PayPal

To use PayPal, you must:

  • Have a valid PayPal account.

  • Be at least 18 years old (or the age required in your country).

  • Link a valid payment method such as a debit card, credit card, or bank account.

  • Use PayPal in a country where the service is available.

What if I don't have an Apple Pay or PayPal account?

If you don't have an Apple Pay or PayPal account, you can either:

  • Set one up during or before checkout (where available), or

  • Choose another available payment method offered on the Glamye website.

What are Apple Pay and PayPal, and how do I use them?

Apple Pay is a secure digital wallet that allows you to pay using your Apple device without entering your card details manually.

PayPal is a secure online payment platform that lets you pay using your PayPal balance, linked bank account, or debit or credit card.

To use either payment method:

  • Select Apple Pay or PayPal during checkout.

  • Complete the authentication or login process.

  • Confirm your payment to finalize your order.

When will my payment be taken?

For both Apple Pay and PayPal, payment is generally authorized and charged at the time you place your order.

If you choose a financing or Pay Later option offered by PayPal (where available), your payment schedule will be managed directly by PayPal according to the terms of your selected plan.

When will my order be shipped if I use Apple Pay or PayPal?

Orders paid using Apple Pay or PayPal are processed and shipped just like any other order.

Your selected payment method does not affect shipping timelines.

When will the refund show up on my transaction record?

Refund timing depends on your bank, card issuer, or payment provider.

In most cases, refunds appear within 5–10 business days after they have been processed.

Why is my Apple Pay or PayPal payment being declined?

Your payment may be declined for several reasons, including:

  • Insufficient funds

  • Incorrect payment or account information

  • Your bank or card issuer declined the transaction

  • Security verification or authentication failed

  • Temporary payment provider restrictions

If the issue continues, please contact your bank, Apple Support, or PayPal Customer Support for assistance.